Standard 2 Year Warranty Included on every order -

Available only on the Ubiquiti Webstore

+ Free 2-day Shipping on orders over $100 for US-based customers

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UI Care

With UI Care, you'll extend your warranty
to five years and enjoy these exclusive benefits:

Priority RMA Service

Receive your new replacement as soon as the next business day.

Free Return Shipping

Your replacement comes with a prepaid shipping label to ensure a free, no-hassle return.

Unlimited Replacements

We guarantee a quality product that meets your needs - no matter what!

Submission Process

UI Care Support Process

Request Replacement via rma.ui.com


Receive your new product as soon as the next business day.

Receive your new product as soon as the next day.

Return the Original Device for Free

We include a prepaid shipping label with your replacement.

Normal RMA

Request Replacement via rma.ui.com


Return the Original Device

You cover the shipping cost of your return package.

Your Returned Device is Inspected

Our RMA team verifies the issues outlined in your ticket.

Your Replacement is Shipped

Once your device's issues are verified, we send your replacement.

Eligible Devices

Dream Machine Pro
UniFi OS Console $379 Buy Now
Dream Machine Special Edition
UniFi OS Console $499 Buy Now