UI Care
With UI Care, you'll extend your warranty to five years and enjoy these exclusive benefits.
Priority RMA Service
Receive your replacement before we receive your return.
Free Return Shipping
Your replacement comes with a prepaid shipping label to ensure a free, no-hassle return.
Replacement Process Comparison
UI Care Support Process
1
Request Replacement via rma.ui.com
2
Receive your new product as soon as the next business day.
Receive your new product as soon as the next day.
3
Return the Original Device for Free
We include a prepaid shipping label with your replacement.
Normal RMA
1
Request Replacement via rma.ui.com
2
Return the Original Device
You cover the shipping cost of your return package.
3
Your Returned Device is Inspected
Our RMA team verifies the issues outlined in your ticket.
4
Your Replacement is Shipped
Once your device's issues are verified, we send your replacement.
Eligible Devices
Dream Machine Professional
$379.00
Dream Machine Special Edition
$499.00
Dream Wall
$999.00
Switch 24 PoE
$379.00
Switch 48 PoE
$589.00
Switch Professional 24 PoE
$699.00
Switch Professional 48 PoE
$1,099.00
Switch Enterprise 24 PoE
$799.00
Switch Enterprise 48 PoE
$1,599.00
Switch EnterpriseXG 24
$1,299.00
Switch Aggregation
$269.00
Switch Hi-Capacity Aggregation
$899.00
Switch Mission Critical
$999.00
Cloud Key Enterprise
$4,999.00
UniFi Cloud Key Gen2 Plus
$199.00
Next-Generation Gateway Professional
$499.00
SmartPower Power Distribution Professional
$279.00
Access Point U6 Long-Range
$179.00
Access Point U6 Professional
$159.00
Access Point U6 Enterprise
$279.00
Access Point U6 Enterprise In-Wall
$299.00
Network Video Recorder
$299.00
Network Video Recorder Professional
$499.00
Camera G5 Professional
$379.00
Camera G5 Dome
$179.00
Camera G4 Professional
From $449.00
Camera G4 PTZ
$1,800.00
Camera AI Professional
$499.00
Camera AI Bullet
$399.00
Camera AI 360
$399.00
Camera AI Theta
$299.00
Access G2 Starter Kit
$289.00
Access G2 Starter Kit Professional
$599.00